Shipping Policy
Order Issues or Inquires
For any questions or concerns, customer service can be reached Monday through Friday 9 AM to 5 PM PST (holiday hours may differ), via phone (310) 965-6075, email (csr@vapemeds.com), the messaging icon at the bottom left corner or by messaging us through the Contact tab.
Our customer service team will make every effort to contact you at the earliest opportunity, and we appreciate your patience in awaiting a response.
To facilitate prompt assistance, we kindly request that you provide all relevant details that may assist in addressing your questions.
Shipping Methods
Shipping times may vary due to a number of factors, including, but not limited to: the selected carrier, the selected shipping method, the shipping distance, the package contents, and weather. All Shipping costs vary depending on the carrier and method selected.
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If you are granted free shipping, it will be shipped with standard USPS Ground Advantage. Shipping takes about 2-8 business days after the order is fulfilled to arrive depending on the distance.
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Mail Shipping options offered at checkout:
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USPS Ground Advantage: typically ships to you in 2-8 business days after the package is transferred from Lifted Made to the carrier.
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USPS Priority: typically ships to you in 1-5 business days after the package is transferred from Lifted Made to the carrier.
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Priority Mail Express: typically ships to you in 1-2 calendar days after the package is transferred from Lifted Made to the carrier.
After the package containing your order has been picked up by the carrier, VAPEMEDS® does not possess any other information about the location of your package other than the tracking updates automatically provided to you by VAPEMEDS® via email.
Should you have further questions about your package’s delivery, please reach out to the carrier directly. After your package has been transferred from VAPEMEDS® to the carrier, we no longer bears responsibility for the delivery timeline.
Return Policy
All purchases that fall outside of the Return Policy are final and non-refundable. If you have questions, reach out to customer service via one of the methods shown on the Contact page or via our messaging icon at the bottom left corner of this page.
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If your purchase was made from vapemeds.com and the product received is incorrect, damaged, or missing from the order, you may be entitled to a refund, replacement or credit if we are notified within 10 days of receipt. A return, credit or exchange will not be reviewed if contact isn’t received within 10 days from when the order was delivered.
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Please note that when you contact us, you will need to provide a photo of the packing slip, product, and the box it was shipped in showing the shipping label. Once our customer service team receives your inquiry, your inquiry will be processed typically within 5 business days.
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VAPEMEDS® retains the right to deny any refunds/credits for any reason. We also reserve the right to deny service or sales to any person(s), business, or entity for any reason.
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While VAPEMEDS® stands behind the quality of our consumable products, the effectiveness of a product is not a valid reason for a refund or credit, as cannabinoids and psychoactive products affect everyone differently.