VapeMeds Return Policy

 

Last Updated: October 11, 2025
Responsible Party: Digitalselves, LLC, representing VAPEMEDS®

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1. General Policy

All sales are final unless otherwise stated in this Return Policy. VapeMeds products are considered consumable or perishable and therefore not eligible for return or refund once opened or used.

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If you have questions or concerns regarding your order, please contact our Customer Service via the methods listed on the Contact Page or through the messaging icon at the bottom left corner of our website.

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2. Eligibility for Return, Refund, or Credit

If you purchased directly from vapemeds.com and received an incorrect, damaged, or incomplete order, you may be eligible for a refund, replacement, or credit if we are notified within ten (10) days of delivery.

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Requests submitted after ten (10) days from the date of delivery will not be reviewed or approved.

To initiate a claim, you must provide the following:

• A clear photo of the packing slip

• A photo of the product(s) in question

• A photo of the original shipping box and label

 

Send all required information to support@vapemeds.com.

Our customer service team typically processes claims within five (5) business days of receiving your submission.

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3. Review and Discretion

Digitalselves, LLC, on behalf of VapeMeds, reserves the right to approve, deny, or limit any refund, credit, or replacement request at our sole discretion.

We also reserve the right to deny service or future sales to any individual, business, or entity for any reason, including but not limited to abuse of return privileges or suspected fraudulent activity.

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4. Product Effectiveness Disclaimer

While VapeMeds stands behind the quality, purity, and integrity of our products, a product’s effectiveness is subjective and not guaranteed.

Because cannabinoid and psychoactive compounds affect every individual differently, product effectiveness, personal preference, or tolerance are not valid grounds for a refund or credit.

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5. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing an item:

1. Retain all packaging materials until the issue is resolved.

2. Contact us within ten (10) days of receipt.

3. Provide the required photos listed above.

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Claims received after this window cannot be honored.

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6. Shipping-Related Losses

Once an order has been shipped and transferred to the carrier (e.g., USPS), VapeMeds is not responsible for shipping delays, loss, theft, or misdelivery.
Customers must contact the carrier directly to file a claim for missing or stolen packages.

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We may, at our discretion, assist you in opening a claim or provide a courtesy replacement, but this is not guaranteed.

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7. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Opened, used, or partially used vape cartridges or disposables

• Flower or oil jars once unsealed

• Promotional or discounted products

• Gift cards or sample products

• Bulk, wholesale, or reseller purchases

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8. How to Contact Us

For all return inquiries, contact:

Digitalselves, LLC (VapeMeds Customer Service)
📍 1014 Broadway #587, Santa Monica, CA 90401
📧 support@vapemeds.com

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9. Final Notice

By purchasing from vapemeds.com, you agree to this Return Policy and understand that all decisions made by Digitalselves, LLC are final.

We appreciate your understanding and your continued trust in VapeMeds — where quality, integrity, and authenticity always come first.